Description
GuidePoint Security is looking for an Account Manager to work remotely from Florida.
The ideal Account Manager works on a team with and for an Account Executive, assisting them in sales lifecycle responsibilities and ensuring customer retention and growth.
Roles and Responsibilities:
- Serve as the dedicated Account Manager for a specified Account Executive, helping this individual maintain and grow their specific business within their accounts.
- Respond to customer inquiries in a timely fashion and move to resolution.
- Serve as a liaison between customers, vendors, and GuidePoint resources for this specified AE.
- Develop and retain product and industry knowledge, vendor resources, and GuidePoint Security service offerings.
- Develop and maintain relationships with GuidePoint key vendors and Account Executive's customers.
- Leverage vendor resources and relationships to bring value to customers.
- Improve more frequent calls and higher touch for AE's customer base.
- Manage open opportunities in existing accounts with guidance from AE.
- Identify whitespace opportunities with customers and vendors.
- Represent GPS AE at customer meetings as needed.
- With AE guidance, close renewal, upsell and net new sales cycles.
- Proactive support for upcoming renewals, identifying upsell and proactive support for existing business.
- Collaborate on promoting marketing communication to account base with targeted follow-up.
- Focus on driving and selling GPS Professional Services engagements across targeted account base.
- Assist AE in forecast management and internal strategic reporting.
- If required, have the ability to leverage salesforce.com to generate quotes, track open opportunities and renewal opportunities.
Required Experience and Education:
- Proven success in inside sales with cyber security experience required.
- Demonstrated ability to multitask, maintain outstanding attention to detail, and follow through on commitments.
- An unwavering positive attitude, strong drive for results, and the ability to navigate ambiguity within a collaborative team environment.
- Strong written and verbal communication skills, with the ability to communicate clearly and concisely via email, phone, and written documents.
- Experience with Salesforce.com and Microsoft Office required.
- Ability to work a flexible schedule required.
- Demonstrated willingness to learn and use AI-enabled tools.
Preferred Experience and Education:
- Bachelor's degree is preferred.
Travel Requirements:
- Up to 25% travel.
Physical Requirements:
- Sedentary work.
- Substantial movement of the wrists, hands, and/or fingers for a minimum of 8 hours a day.
- Required to have close visual acuity to view computer terminal and/or extensive reading for a minimum of 8 hours a day.
Benefits:
- Remote workforce primarily (U.S. based only, some travel may be required for certain positions, working on-site may be required for Federal positions).
- Group medical insurance options: Zero Deductible PPO Plan (GuidePoint pays 90% of the premium for employees and 70% for family plans) or High Deductible Health Plan with HSA (GuidePoint pays 100% of the employees' premiums and 75% for family plans).
- Group dental insurance: GuidePoint pays 100% of the premium for employees and 75% of family plans.
- 12 corporate holidays and a Flexible Time Off (FTO) program.
- Healthy mobile phone and home internet allowance.
- Eligibility for retirement plan after 2 months at open enrollment.
- Pet benefit option.