Description
Organizations everywhere struggle with the costs and complexities of software solutions that promise to simplify their lives. Freshworks offers a fresh vision for how the world works, building uncomplicated service software that delivers exceptional employee and customer experiences.
We are looking for an experienced and strategic Enterprise Account/Portfolio Manager who has a knack for building deep customer relationships and driving incremental business in existing Freshworks customers by delivering value. This person must demonstrate all the behaviors associated with a high-performance sales and customer success culture, specifically managing a pipeline of business opportunities and delivering results against a quota.
Responsibilities:
- Become the resident expert on the Freshworks platform and expand cloud-based software usage in existing customers
- Drive expansion through upsell and cross-sell to meet or exceed revenue targets
- Professionally manage relationships with a portfolio of assigned accounts
- Demonstrate and sell value to key stakeholders within the accounts with Customer Success Plans and strategies
- Build a plan to maximize revenue and customer satisfaction within your accounts
- Gain a thorough understanding of assigned client's needs, objectives, and processes to ensure successful adoption and deployment of Freshworks suite of products
- Create and articulate compelling value conversations with C-Level stakeholders and work in alignment with inside stakeholders
QUALIFICATIONS:
- Experience selling to VP or C-level executives in companies
- 4-8 years of overall experience in sales, with 2+ years of SaaS sales experience/solution-based selling experience
- Experience in driving expanded usage in existing customers
- Track record of success selling into Mid Market and Enterprise companies
- Experience managing and closing complex sales cycles using solution selling techniques
- Consultative sales skills and ability to construct and articulate strong business cases and ROI, strategic account planning, and execution skills
- Proven track record of consistent account growth and quota achievement
- Thorough understanding/experience in related technology in the EX/ITSM space
- Experience with account portfolio planning, management, and prioritization
- Strong project management capability and ability to multitask
- High attention to detail and willingness to get 'in the weeds' to fix a problem
- Knowledge of customer success best practices
- Experience driving client adoption of technology or software product
- Skilled in virtual presentations, online web demos, remote sales processes
- Strong interpersonal skills, ability to convey and relate ideas to others
- Vibrant and energetic attitude, willingness to perform and get things done
- Bachelor's Degree/Master's degree preferred
- A technical background is a plus
- Flexibility to work in the NA shift (night shift)