HRIS & Systems Manager, Americas

The HRIS & Systems Manager plays a pivotal role in implementing, maintaining, and optimising workforce systems solutions to streamline human resources processes, ensure compliance, and enhance data management.

This is an exciting opportunity for a people systems professional to join us to enable scalable growth in the Americas and help us deliver high-quality service.

The successful candidate is a people systems expert and is responsible for the management and optimisation of our current stack of People Systems including Paycom HCM, Greenhouse ATS, Docusign, Evention (Tips), Factorial (LATAM), and Traliant LMS.

This role will spend 50% of time supporting the HR Operations of the Americas and 50% of time delivering systems solutions and new integrations to the Global Digital Delivery team.

Main Duties

• Oversee, configure, and optimise the organisation's Human Resources Information Systems to support payroll, benefits, timekeeping, talent management, and compliance.
• System Administration & Configuration: Manage and optimise Paycom settings, workflows, organisational structures, security access, and system upgrades.
• Payroll & Benefits Support: Partner with payroll and benefits teams to ensure accurate gross-to-net calculations, carrier connectivity, EDI feeds, and tax/compliance reporting.
• Create & maintain People dashboards for the Americas.
• Drive data governance and stewardship across the Americas, ensuring accuracy, completeness, and consistency of People data.
• Oversee data cleansing, transformation, and reconciliation activities pre- and post-migration (legacy to new systems).
• Process Improvement & Automation: Identify gaps in HR workflows, implement automated solutions, and train end-users/managers on Paycom functionality.
• Compliance & Security: Monitor configurations to align with federal, state, and local employment laws such as FLSA, FMLA, ADA, and data privacy standards.
• Vendor & Stakeholder Management: Serve as the primary contact for HRIS systems support, internal IT, and cross-departmental stakeholders.
• Develop and implement HRIS policies and procedures.
• Conduct regular audits to ensure the accuracy and completeness of HRIS data.
• Provide strategic guidance on HRIS enhancements and upgrades.

What You'll Achieve in the First 6 Months

• Possess a thorough understanding of all of Soho House Americas systems and how they operate to deliver to our workforce.
• Ensure HR technology meets local legislative requirements.
• Build strong relationships with stakeholders and key business partners.
• Understand the operations of our business and how to best serve our customers minimising administrative burden.

What You'll Achieve in 12 Months

• Ease navigating systems to set realistic goals to execute and complete digital projects & deliverables.
• Propose efficiencies in our systems to enhance the customer experience.
• Enable accurate payroll operations, deliver trusted people data, and support strategic business decision-making through insights & analytics.

Requirements / Qualifications

• Must possess 4+ years of experience as a HRIS Systems Manager with system implementation experience.
• Paycom experience preferred.
• Must be an action-oriented, highly organised problem solver who enjoys challenges.
• Analytical and problem-solving skills for optimising & simplifying HRIS processes.
• Project management skills for overseeing HRIS implementations and upgrades.
• Good communication skills both orally and written with the ability to produce high-quality and effective documentation/reports on complex issues.
• Experience identifying and documenting trends and inconsistencies to provide recommendations regarding workflow and system enhancements.
• Strong attention to detail, commitment to quality work product, and well organised.
• Team player with the ability to collaborate and support needs of entire team.
• Willing to learn new systems, concepts, and methods as industry & initiatives dictate.
• Bachelor's degree in human resources, information technology, or a related field.
• Alignment with Soho House’s values of collaboration, simplicity, kindness, & passion.

Benefits

• Health Care + 401K: Full-time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match.
• Paid Time Off: Full-Time Employees have sick days + vacation days.
• Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically.
• Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach, and sustainability.
• Learning & Development: An extensive range of internally and externally run courses are available for all employees.
• Cookhouse & House Tonic: Celebrating our passion for food and drink.
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
• Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.