Description
At Ampol, we believe in the Power of Us - the extraordinary power of people to connect, act, and make a difference.
As a Systems Analyst, POS, you will play a critical role in the effective operation of core retail applications, with a specialised focus on Point of Sale (POS) platforms and their integration with downstream business systems.
Key Responsibilities:
- Act as the technical SME for Ampol's POS applications, providing expertise across POS functionality, transaction processing, master data, pricing, promotions, and integration points with downstream systems.
- Perform hands-on analysis, configuration, testing, troubleshooting, and support of POS applications and associated interfaces to ensure stable and reliable business operations.
- Develop and maintain a detailed understanding of end-to-end retail transaction flows and master data processes, ensuring accurate data exchange between POS and connected platforms.
- Support project and enhancement delivery through requirements analysis, solution design input, system configuration, integration validation, pilot execution, deployment support, and production releases.
- Investigate and resolve complex application, transaction, integration, and data quality issues, working closely with vendors and internal technology teams to determine root cause and drive resolution.
- Build and maintain strong working relationships with vendors, business stakeholders, architecture teams, and downstream application owners while identifying opportunities for automation, simplification, and continuous improvement.
- Administer and maintain Jira backlogs, user stories, defects, workflows, technical documentation, and support artefacts while identifying opportunities for automation, simplification, and continuous improvement.
Qualifications & Experience:
- Proven hands-on experience supporting POS applications within retail environments, including transaction processing, application configuration, master data management, and operational support.
- Strong understanding of retail system integrations, including APIs, middleware platforms such as Boomi, transaction interfaces, and data flows between POS and downstream applications.
- Demonstrated experience creating, reviewing, and maintaining detailed data mapping documents, transformation rules, interface specifications, and business process documentation.
- Proven ability to troubleshoot and analyse complex application, integration, transaction, and data quality issues across multiple interconnected systems.
- Strong working knowledge of Jira, including backlog management, user story creation, defect tracking, workflow administration, sprint support, reporting, and Agile delivery practices.
- Highly self-driven and able to manage multiple competing priorities while undertaking hands-on technical activities in retail IT lab, test, pilot, and rollout, including integration testing, deployment support, store site visits, solution validation, and collaboration with operational teams.
Benefits:
- Competitive total remuneration, including base salary, performance incentive, employee share offers, and 25% discount on Fuel for two privately used cars.
- Flexible work arrangements, including hybrid work.
- Internal recognition platform.
- Career development and learning opportunities, including LinkedIn Learning and tailored training solutions.
- BabyCare Package.
- Novated Lease options.
- Employee Share Scheme.
- Access to Ampol's Benefits & Recognition platform.
- One paid day a year volunteering with an Ampol Foundation partner.