Description
At Ampol, we believe in the Power of Us - the extraordinary power of people to connect, act, and make a difference.
As a Systems Analyst, Payments, you will play a critical role in the effective operation of core retail applications, with a specialised focus on In-store and Outdoor Payment Terminal (OPT) platforms, payment processing services, and associated integrations.
Key Responsibilities:
- Act as the technical SME for Ampol's payment ecosystem, including Outdoor Payment Terminals (OPT), payment terminals, payment gateways, POS integrations, and related downstream systems.
- Perform hands-on system analysis, configuration, testing, certification, troubleshooting, and deployment activities across payment platforms.
- Investigate and resolve complex payment, transaction, integration, and production support issues, acting as the key escalation point for technical incidents and defects.
- Support project and enhancement delivery through requirements analysis, solution validation, test planning, pilot execution, store implementations, and production releases.
- Build and maintain strong working relationships with vendors, operational teams, and technology stakeholders to support service delivery, issue resolution, and successful project outcomes.
- Administer and maintain Jira backlogs, user stories, defects, workflows, technical documentation, and support artefacts while identifying opportunities for automation, simplification, and continuous improvement.
Qualifications & Experience:
- Proven hands-on experience supporting payment systems in retail environments, including Outdoor Payment Terminals (OPT), payment terminal estates, POS systems, and payment processing platforms.
- Strong understanding of payment transaction flows, EFTPOS and scheme card payments, acquirer integrations, payment gateways, settlement processes, and associated troubleshooting techniques.
- In-depth knowledge of AS2805 standards, PCI DSS requirements, payment security controls, encryption technologies, and industry best practices.
- Demonstrated experience performing system configuration, testing, certification, defect analysis, production support, pilot implementations, and solution validation activities.
- Strong working knowledge of Jira, including backlog management, user story creation, defect tracking, workflow administration, sprint support, reporting, and Agile delivery practices.
Benefits:
- Competitive total remuneration, including base salary, performance incentive, employee share offers, and 25% discount on Fuel for two privately used cars.
- Flexible hybrid work arrangements.
- Internal recognition platform.
- Career development and learning opportunities, including LinkedIn Learning.
- BabyCare Package.
- Novated Lease options.
- Employee Share Scheme.
- Access to Ampol's Benefits & Recognition platform.
- Paid volunteer day.