Description
Platform Support Specialists are responsible for providing 24/7/365 pro-active technical support and incident management services for Vista's Cloud, SaaS, and managed service clients globally.
Proactive Services:
- Work with proactive platform monitoring technology to identify and address incidents
- Lead by example and assist with mentoring/training new staff
- Respond to and resolve Incidents logged for Cloud/SaaS/Managed Services
- Collaborate with Vista teams globally to resolve incidents
- Read and understand program code to assist with problem solving
- Use SQL Server and SQL statements to assist with problem solving
- Utilise Azure and monitoring tools to assist with problem solving
- Read and interpret error logs
- Record all details of support calls into Vista's issues system
- Be available on rotation with a cell phone for urgent after-hours support issues
- Travel domestically or internationally
Platform:
- Continuously build expertise in the platform and product, acting as a subject matter expert for those product areas within Services
- Provide escalated access/support/modifications/config for the platform that aren't in the user interface or in tooling
- Become proficient in the use of tools for platform monitoring
- Work on platform monitoring technology and alerting to grow the maturity of the system
- Perform technical configuration to support client requests or project work
- Contribute to support documentation, articles, playbooks, etc.
Requirements
You'll need:
- Two years or more experience working in an IT support or services type role
- Experience working with Azure, SaaS, VMS, Cloud (preferred)
- Microsoft AZ900, AZ104 (preferred)
- Strong knowledge of SQL Server and networking
- Undergraduate degree in IT (preferred)
Skills, Knowledge, Abilities and Personal Attributes:
- You are a strong team player who creates value and builds trust through your contribution and your genuine care in doing your best for your team.
- You are an effective communicator who builds trust through your open, honest and constructive communication style.
- You constantly improve the way we work and create value by challenging the status quo.
- You take action and create value through intelligent risks and prioritising what's most important for Vista Group
- You create value by believing in the magic of cinema and seeking to understand the bigger picture of the wider business and industry, to better contribute towards the success of Vista Group
Benefits
You will be supported to continually learn and improve your tech skills, share knowledge and ideas in the team, and be part of a dynamic and open culture. We have a range of benefits that include:
- Hybrid working (home and office based split, requiring regular weekly attendance in the Auckland office)
- Medical and Life insurance
- Volunteer day, enhanced paid parental leave and wellness benefits
- Strong mentoring & career development focus
- Fun team events including the Vista Innovation Cup