Description
In the Department of Health and Social Care, we are proud of our purpose – to enable everyone to live more independent, healthier lives for longer. To achieve this, and create a great place to work, we have four values: we are inclusive, we constantly improve, we challenge, and we are agile.
The HR Casework Manager role supports the resolution of complex, sensitive, high-risk, and escalated employee-relations cases. You will provide clear, practical, and proportionate advice to ensure cases are managed fairly, consistently, and in line with employment law, departmental policy, governance, and business needs.
Responsibilities:
- Manage a varied portfolio of complex and sensitive cases, including sickness absence, discipline, grievance, appeals, whistleblowing, and Employment Tribunal matters
- Provide timely, practical advice on escalated and high-risk cases
- Work with managers, HR colleagues, legal advisers, and other stakeholders to progress cases and identify proportionate solutions
- Assess evidence and risk, document actions and decisions clearly, and escalate significant issues appropriately
- Explain complex matters clearly and provide constructive challenge and guidance to managers and senior colleagues
Requirements:
- Strong experience of supporting the management and resolution of complex and sensitive HR casework or employee-relations matters
- Good understanding of employment law and HR policy
- Ability to manage competing priorities independently while working collaboratively with colleagues
- Strong analytical, problem-solving, and judgement skills
- Strong written and verbal communication skills
Benefits:
- Salary of £44,054.4 - £48,476.48 per year
- Civil Service Defined Benefit Pension scheme with an employer contribution of 28.97%
- Learning and development tailored to your role
- Flexible working options
- Culture encouraging inclusion and diversity