Description
At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love.
As a Managing Consultant, Safety and Reliability, you will lead multi-hospital engagements and guide healthcare organizations through complex, system-wide transformations using High Reliability Organization (HRO) principles, psychological safety, Root Cause Analysis and Fair and Just Culture frameworks.
Responsibilities
- Leads Engagement Teams & Delivery: Oversees end-to-end consulting engagements across multi-hospital systems, effectively leading consultants, balancing budgets, and managing scope.
- Exerts Executive Influence: Communicates with high credibility to influence healthcare C-suite executives, directors, and clinical leaders, proactively identifying risks and guiding strategic decisions.
- Applies High Reliability Domain Expertise: Deeply understands HRO frameworks, Root Cause Analysis (RCA), Fair and Just Culture, Safety Culture and Preventable Harm metrics, and Communication and Resolution Programs (CRP) to solve complex operational challenges.
- Drives Business Development: Proactively identifies new client opportunities, extends existing engagements, and contributes to practice growth.
- Translates Advanced Data into Strategy: Leverages complex analytical tools (Excel, SQL, SAS, Access) to perform quantitative and qualitative assessments that inform executive-level action plans.
- Coaches & Facilitates with Directness: Delivers high-quality, engaging training workshops, coaching and mentoring to build effective staff and leader habits, and provides direct, respectful, and constructive feedback when client teams fall short of safety and performance goals.
Requirements
- 10+ years of healthcare or high-risk industry experience (e.g., aviation, military, nuclear, manufacturing) focused on safety, quality, and high reliability implementation.
- Demonstrated track record of leading complex performance improvement projects across healthcare organizations, with management consulting experience strongly preferred.
- Proven experience leading consultant project teams, managing client engagement budgets, and supporting business development/account expansion.
- Mastery of Root Cause Analysis (RCA), Common Cause Analysis, and Fair and Just Culture methodologies.
- Advanced analytical capabilities using tools like Excel, PowerPoint, SQL, SAS, or Access for operational/clinical insights.
- Ability to travel 50–75% (~10 days/month on-site across the US and select international locations).
- Bachelor's degree required; Master's degree or clinical background (Nursing, Medicine, Pharmacy, Safety/Quality/Risk Management) preferred.
Benefits
- Personalized Career Action Planning
- 100% of healthcare benefit premiums paid for employees and their dependents
- Variable allowances for wellness, meals, transportation, and more