Description
At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love.
As a Senior Consultant, Safety and Reliability, you will guide healthcare organizations through transformational change by applying High Reliability Organization (HRO) principles, strengthening safety culture, and deploying Communication and Resolution Programs (CRP).
Responsibilities
- Advance Safety & Reliability Culture: Support client engagements focused on expanding HRO principles, improving safety culture metrics, and reducing clinical errors across care delivery settings.
- Analyze & Interpret Complex Data: Construct data analyses,including payer metrics, authorization trends, denial rates, and behavioral assessments,to identify root causes and formulate actionable client recommendations.
- Deliver High-Quality Engagements: Execute engagement plans on time and within budget, preparing core client deliverables such as data reviews, quality assessments, and executive presentations.
- Train & Coach Frontline Teams: Deliver high-engagement training and coaching programs for patient-facing teams to ensure seamless knowledge transfer and sustained performance improvement.
- Manage Workstream Relationships: Serve as a direct point of contact for project workstreams, building credibility with client teams, coordinating resources, and managing project risks.
Requirements
- 10+ years of healthcare industry experience focused on safety and high reliability.
- Demonstrated experience participating in or driving performance improvement and safety initiatives within healthcare settings.
- Prior consulting or safety and reliability implementation experience strongly preferred.
- Practical experience coaching, training, or facilitating patient-facing teams.
- Strong analytical skills with proficiency in Excel, MS Office, and data querying/analytical tools (e.g., SQL, SAS, Access).
- Bachelor's degree required; Master's degree or clinical background (Nursing, Medicine, Pharmacy, Safety/Quality/Risk Management) preferred.
- Ability to travel 50–75% (~10 days/month on-site across the US and select international locations).
Benefits
- Personalized Career Action Planning
- 100% of healthcare benefit premiums for employees and their dependents
- Variable allowances for wellness, meals, transportation, and more