Description
The Strategic Account Associate, Localization role is for individuals with a strong background in the Localization Industry who can apply their skill set and subject matter expertise to high-profile accounts.
The Account Management, Localization team members' main focus is on supporting clients' stakeholders by consulting, scoping, quoting, and executing various service offerings to meet clients' business objectives.
Responsibilities:
- Gain experience and Subject Matter Expertise on an expanded list of Localization solutions to provide clients with excellent service and act as a consultative trusted advisor
- Focus on strategic and/or high-profile accounts with opportunities for additional growth
- Develop project quote proposals and project schedules primarily for existing clients and assist with new client quote requests
- Manage translation projects ensuring quality and on-time delivery and maximizing profitability
- Maintain accurate projected revenue on open projects and provide timely billing adhering to company policies
- Develop and maintain data and information including internal reports, client reports, and account documentation
- Give departmental and team support by providing out-of-office coverage, process improvement suggestions, and organizing team-building events and activities
- Develop and facilitate meeting presentations for internal teams and external clients
- Work with Quality Managers and/or Program Managers to support the implementation of Quality Programs and monitor results
- Provide feedback to Technology teams with suggestions for improvement or user challenges
- Provide New Account Onboarding support to other members of the account team as necessary
- Collaborate with Program Managers, Senior Account team members, and Sales on infrastructure initiatives
- Collaborate with Program Managers, Senior Account team members, and Sales to develop an account growth strategy with clear goals and action items
- Mentor Account Coordinators and Account Managers to help those team members grow their skill set
- Complete all other tasks deemed appropriate for this role and assigned by the manager/supervisor
Requirements:
- Minimum Bachelor's Degree from a recognized college or university
- Minimum 4-5 years' experience in a client-facing account management or client service representative role
- Minimum 2-3 years' Localization Industry experience
- Hands-on experience with GlobalLink tools and/or other localization platforms
- Superior written and spoken communication skills in English
- Independent, self-motivated, results-oriented, and dynamic with careful attention to detail
- Exceptional problem-solving and critical thinking skills
- Ability to work effectively under pressure to meet tight deadlines and challenging goals