Description
We are more than a global leader. We welcome you as you are and offer a job with a brand that matches your personality. We support your growth and learning every day, ensuring work gives purpose to your life. As part of Accor, you can explore unlimited possibilities.
Your role as a Receptionist involves creating unique experiences for each guest, providing personalized attention from arrival to departure, reflecting the essence of MGallery, and meeting brand standards and area objectives.
Key responsibilities:
- Manage check-in and check-out processes efficiently and effectively.
- Provide comprehensive front desk service, focusing on excellent customer experience.
- Welcome guests warmly, setting a positive tone for their stay.
- Anticipate and meet guest needs throughout their stay.
- Handle guest requests and concerns promptly and efficiently.
- Manage billing, payment, and account control accurately.
- Collaborate with hotel departments to meet guest needs.
- Conduct shift handovers clearly and precisely.
- Identify and report risks, incidents, or suspicious behavior.
- Adhere to hotel and brand standards, policies, and procedures.
Qualifications:
- Technical or university degree in Hospitality and Tourism, Hotel Administration, or related field.
- Intermediate Office and Excel skills.
- Experience with Opera system.
- Advanced English language skills.
- 2-3 years of experience in similar roles.
Benefits:
- Employee benefit card offering discounted rates at Accor properties worldwide.
- Learning programs through our Academies.
- Opportunities for talent development and growth within the hotel and globally.
- Ability to make a difference in the local community through Corporate Social Responsibility activities.
- Commitment to Diversity and Inclusion, prioritizing equal opportunities and respect for differences.