Description
We are seeking a Senior Manager, Account Executive Operations to lead the UK-based operational delivery and project management of our acceptance strategy across international markets.
The successful candidate will direct high-performing, globally dispersed teams, driving key technical initiatives, including Acceptance Referrals and establishing a new international ATM workstream, to expand ecosystem performance.
Responsibilities:
- Lead, mentor and develop high-performing teams of operational professionals
- Lead the project delivery of the Technical Quality of Acceptance strategy
- Coordinate specialist resources and apply disciplined problem-management practices
- Lead complex, cross-functional regional initiatives that strengthen technical acceptance resilience
- Build strong internal partnerships across Networks, Operations, Sales, Market Development, and Strategy Teams
- Establish and maintain clear KPIs, reporting, playbooks, escalation paths, operating controls and documentation
- Represent the Technical Quality of Acceptance function in governance forums, launch-readiness reviews, roadmap discussions and executive updates
- Develop team and stakeholder capability through training and knowledge sharing
- Engage externally when necessary to clarify technical issues, coordinate remediation or support strategic acceptance priorities
Requirements:
- Experience in technical acceptance, acquiring, merchant processing, payment operations, network operations, payment technology or related fields
- Solid People Leadership experience; including managing managers
- Experience working for a global payment network, acquirer, merchant-services provider, processor, PSP, gateway, payment-orchestration platform, merchant or ATM operator, with substantial technical acceptance exposure
- Experience leading regional or global programmes involving acquirers, processors, PSPs, merchants, payment platforms or other acceptance ecosystem participants
- Strong executive presence and communication skills
- Collaborative, solution-oriented mindset with solid teamwork skills
- Strong organizational skills, and focus on achieving both short and long term goals
- Proven ability to leverage data to define Key Performance Indicators (KPIs) to measure and demonstrate individual and team performance
Benefits:
- Competitive pension and performance-based bonus schemes
- 25 days of annual leave, increasing with tenure
- Access premium care through private medical insurance
- Enhanced parental leave
- Up to £5,000 in funding for external qualifications