Description
Zscaler is looking for a Business Support Analyst (L1) , LMS & AI Specialist to join its team. The role involves delivering first-line platform support for Cornerstone OnDemand and Letter AI while leveraging intelligent tools to transform the digital employee experience.
Responsibilities:
- Provide L1 support and functional troubleshooting for Cornerstone OnDemand and Letter AI platforms
- Build and deploy AI agents and low-code automations using Copilot Studio and Power Automate
- Author, test, and maintain generative AI prompts and prompt libraries
- Perform basic CSOD platform configurations, release impact testing, and escalation management
- Document support workflows and track operational metrics
Requirements:
- Foundational understanding of AI/ML technologies
- Bachelor's degree in Computer Science, Information Systems, Human Resources, or 0–2 years of experience in SaaS application support or LMS administration
- Working knowledge of Cornerstone OnDemand (CSOD) Learning module or related enterprise SaaS platforms
- Hands-on experience or project work building no-code/low-code automations
Benefits:
- Various health plans
- Time off plans for vacation and sick time
- Parental leave options
- Retirement options
- Education reimbursement
- In-office perks, and more!