Description
We are seeking an Account Support Manager to join our team in Seoul, South Korea. As an Account Support Manager, you will provide technical support for ISS server products and Linux operating systems, as well as design, install, operate, and optimize server, storage, and network architectures.
Responsibilities:
- Provide technical advice and support for ISS server products and Linux operating systems
- Design, install, operate, and optimize server, storage, and network architectures
- Apply growing technical knowledge to operate a technology area or customer group with limited risk/complexity
- Integrate technical knowledge and business understanding to create solutions for customers
- Resolve routine in-scope technical incidents independently and work with team members to resolve more complex incidents
- Participate in customer expectation management as part of the escalation process
- Build relationships with management in assigned accounts
Education and Experience Required:
- Bachelor's degree or equivalent
- 0-2 years of experience
- Knowledge of Linux and open-source software is preferred
- Excellent communication and presentation skills
- Ability to work on-site
Knowledge and Skills:
- Basic knowledge of company products and services offerings
- Effective communication skills
- Active listening skills and ability to adjust messages to audience level
- Problem-solving skills
- Conceptual understanding of IT environments
What We Can Offer You:
- Comprehensive health and wellbeing benefits
- Personal and professional development opportunities
- Unconditional inclusion and diversity