Description
The Knowledge Management (KM) Consultant role will be an integral part of Epiq's market-leading Knowledge Management and Data Strategy practice groups, leading development and management of KM offerings and methodologies.
As a client-facing role, successful employees will be comfortable interacting directly with client personnel at all levels.
Responsibilities:
- Develop KM strategies and identify use cases in collaboration with law firm stakeholders.
- Act as the primary contact for client representatives regarding preparation for and successful configuration of KM systems.
- Work with Advisory Practice Lead to develop and continuously improve the overall KM practice, its methodologies, and offerings.
- Develop estimates and project work plans for KM projects and collaborate with designated project managers to ensure projects run according to schedule and costs.
- Serve as subject matter expert and lead consultant on design and implementation of KM solutions.
- Build business cases for KM solutions and document multi-year roadmaps for implementation that identify dependencies and sequencing.
- Design and implement classification schemas related to experiential data, including definitions, data structures, and associated metadata.
- Lead the successful implementation and extension of KM programs at firms.
- Lead the configuration and management of client KM systems throughout a project.
- Advise on data analysis and mapping activities related to planning for integration of internal client data into KM systems to support client priorities.
- Lead client discussions related to data architectures and their impact on a KM Program.
- Lead and manage data integration and import/export works to ensure content is transferred and validated.
- Organize and lead UAT testing phases on client projects, including development of testing scripts or criteria, and obtain stakeholder signoff.
- Develop release notes, contribute to end-user communications, and assist with the development of governance models, procedures, and policies.
- Advise clients on designing and configuring matter profiles and business processes supporting matter profiling.
- Develop productive and strong working relationships with KM solution/product providers to understand product roadmaps and remain abreast of all product updates and new features.
- Drive overall client satisfaction through effective development and communication of client deliverables.
- Effectively manage project resources to successfully execute work as documented in project forecasts and work schedules.
- Take accountability for client satisfaction and quality and accuracy of project deliverables developed during projects.
- Maintain an up-to-date record regarding the status of all projects being worked on.
- Participate in regular meetings of the Knowledge Management practice and relevant project teams.
- Liaise with other Epiq personnel as necessary in the course of duties.
Qualifications:
- A background within or consulting to a professional services vertical is required; a law firm background is preferred.
- A detailed understanding of leading KM vendors and solutions, their functionality, technical architectures, and product roadmaps.
- A deep understanding of typical use cases for KM software for various business departments within professional services firms.
- Experience managing multiple and simultaneous projects to successful completion.
- Oral and written communication skills, with the ability to credibly contextualize messaging for both technical and non-technical audiences.
- Experience with database design and management, and data processing activities.
- Experience with data profiling, root cause analysis, and quality improvement techniques.
- Basic understanding of critical success criteria for experience management programs and solutions.
- Ability to work in a team environment and flexible approach to working with various groups across the globe.
- Competence to prioritize effectively, meet deadlines, and accomplish assigned tasks with minimal supervision.
Benefits:
- Further details about the package will be provided during the initial screening call with the Talent Acquisition Team.
- Click here to learn about Epiq's Benefits.