Description
The Knowledge Management (KM) Consultant role will be an integral part of Epiq's market-leading Knowledge Management and Data Strategy practice groups, leading development and management of KM offerings and methodologies.
Responsibilities:
- Develop KM strategies and identify use cases in collaboration with law firm stakeholders.
- Act as primary contact for client representatives regarding preparation for and successful configuration of KM systems.
- Work with Advisory Practice Lead to develop and continuously improve the overall KM practice, its methodologies, and offerings.
- Develop estimates and project work plans for KM projects and collaborate with designated project managers to ensure projects run according to schedule and costs.
- Serve as subject matter expert and lead consultant on design and implementation of KM solutions.
- Build business cases for KM solutions and document multi-year roadmaps for implementation.
- Design and implement classification schemas related to experiential data.
- Lead successful implementation and extension of KM programs at firms.
- Lead configuration and management of client KM systems.
- Advise on data analysis and mapping activities related to planning for integration of internal client data into KM systems.
- Lead client discussions related to data architectures and their impact on KM Programs.
- Lead and manage data integration and import/export works.
- Organize and lead UAT testing phases on client projects.
- Develop release notes and contribute to end-user communications.
- Advise clients on design and configuration of matter profiles and business processes.
- Develop productive and strong working relationships with KM solution/product providers.
- Drive overall client satisfaction through effective development and communication of client deliverables.
- Effectively manage project resources to successfully execute work.
- Take accountability for client satisfaction and quality of project deliverables.
- Maintain up-to-date records of project status.
- Participate in regular meetings of the Knowledge Management practice and relevant project teams.
- Liaise with other Epiq personnel as necessary.
Qualifications:
- Background within or consulting to a professional services vertical; law firm background preferred.
- Detailed understanding of leading KM vendors and solutions.
- Deep understanding of typical use cases for KM software.
- Experience managing multiple and simultaneous projects.
- Oral and written communication skills.
- Experience with database design and management.
- Experience with data profiling and quality improvement techniques.
- Basic understanding of critical success criteria for experience management programs.
- Ability to work in a team environment and flexible approach to working with various groups.
- Competence to prioritize effectively and meet deadlines.
- Familiarity with document management systems and enterprise search platforms a plus.
- Bachelor's Degree preferred or equivalent combination of education, training, and experience.
- Consulting experience preferred.
The salary for this role will be determined based on several factors, including location-based market rate, abilities, performance during screening and interview, and pay parity with the wider team.