Description
As a Senior Service Designer (Salesforce) at Ofgem, you will lead the design of end-to-end Salesforce-enabled services. You will work across multidisciplinary teams to shape service journeys, workflows and interactions, ensuring they meet user needs while aligning with technical constraints and organisational priorities.
You will be responsible for:
- Leading the design of end-to-end Salesforce services, ensuring consistent, user-centred experiences across multiple touchpoints.
- Working closely with stakeholders to understand business requirements and translate them into effective service designs and user journeys.
- Facilitating workshops and design sessions to align stakeholders, gather insight and drive collaborative design approaches.
- Producing clear design artefacts, including journey maps, service blueprints and documentation to support delivery teams.
- Ensuring that designs are accessible, inclusive and aligned with government standards and best practice.
- Collaborating with architects, developers and systems integrators to ensure that designs are technically feasible and aligned with platform capabilities.
- Driving continuous improvement through iterative design, using user research, analytics and feedback to refine services.
- Providing design assurance, ensuring that solutions meet organisational standards and deliver intended outcomes.
- Mentoring and supporting other designers, contributing to capability building and embedding user-centred design practices across teams.
- Championing service design within the organisation, promoting its value in delivering effective digital services.
The ideal candidate will have deep experience of designing end-to-end Salesforce service journeys using user-centred design methods, a deep understanding of Government Service design frameworks, and strong ability to clearly explain complex problems and ideas to teams or stakeholders outside of design.
In return for your hard work, Ofgem offers a competitive salary of £49,452 - £62,699 per year, a comprehensive benefits package including 30 days annual leave, excellent training and development opportunities, and a generous Civil Service pension.