Site Reliability Operations Technical Lead

NVIDIA is seeking a Site Reliability Operations Technical Lead to serve as the senior technical individual contributor for reliability and support at our Seattle, WA site.

This role owns technical service delivery locally, acts as the support point of last resort before regional and global platform teams, and provides technical leadership to site support engineers.

Responsibilities:

• Own day-to-day site operations , incidents, requests, critical issues, and support coverage , with accountability for queue health, SLA attainment, backlog, and service quality, plus site asset and inventory management across lifecycle, refresh, procurement, and compliance.
• Serve as Tier 3 escalation owner for the site and AMER across identity (AD, hybrid Entra ID, GPO, Kerberos/LDAP, SSO, MFA), messaging (Exchange hybrid mail flow, mailbox, SMTP relay), compute (Windows, Linux, macOS, virtualization, storage, and hands-on datacenter and lab hardware), and endpoint (M365, Teams, Intune, Autopilot, imaging through migrations).
• Own endpoint compliance, vulnerability remediation, patch management, and hardening; audit readiness and evidence; and partnership with InfoSec on incident response and privileged access.
• Drive critical issues into global platform teams and vendors with reproduction cases and diagnostic evidence through to a committed fix.
• Act as technical lead for site SRO engineers setting standards, reviewing work, directing blocking issues, building diagnostic rigor through mentorship, and owning the site knowledge base and runbook library.
• Serve as the primary technical contact for site IT, partnering with employees, site and executive leadership, Facilities, Security, HR, and Procurement on incidents, planned changes, onboarding and moves, and office and lab expansions.
• Build automation in PowerShell, Python, or Bash for diagnostics, remediation, health checks, and reporting; analyze ticket and reliability trends to eliminate top recurring drivers; and champion AI-driven and agentic solutions that advance SRO strategy.
• Represent site and AMER priorities in regional and global IT initiatives, standards, and architecture forums, and lead operational decisions in the manager's absence.

Requirements:

• 12+ years in enterprise support engineering, infrastructure, or end user services, including 5+ years in a senior, lead, or escalation-tier role in a multi-site environment.
• Deep hands-on solving across Active Directory and hybrid Entra ID, Exchange hybrid, Windows and Linux server, virtualization, enterprise storage, and datacenter hardware.
• Enterprise endpoint management (Intune, Autopilot, MECM/SCCM, Jamf, or equivalent), Windows 11, and the Microsoft 365 ecosystem, plus endpoint security and vulnerability remediation.
• Database operations support and networking fundamentals , DNS, DHCP, VLAN, wireless, firewall policy, and switch-level troubleshooting.
• Scripting and automation in Python, PowerShell, or Bash applied to real support problems, and ServiceNow or similar ITSM.
• Demonstrated technical leadership without formal authority, excellent executive-level communication during incidents, and the rigor to pursue root cause over symptom clearing.
• Willingness to work on-site and hands-on (including lifting and moving equipment), join an on-call rotation, and support after-hours maintenance windows and cutovers.
• Bachelor's degree in Computer Science, Information Systems, or related field, or equivalent experience.

Salary: 184,000 USD - 264,500 USD per year.