Description
We are a friendly and busy NHS GP Practice in Mitcham, looking for a part-time Receptionist/Administrator to work with us. The successful candidate will have a range of patient-facing and administrative tasks, including answering telephone calls, dealing with face-to-face enquiries, scheduling appointments, and maintaining patient confidentiality.
Previous reception/admin and/or customer service skills are desirable, as well as experience of using Emis Web and working in a GP practice. A caring, empathetic character is essential.
The role is for 20 hours per week, with a fixed-term contract and a view to extend. The salary is negotiable depending on experience.
Main duties of the job:
- Answering telephone calls and dealing with face-to-face enquiries
- Greeting patients and visitors to the surgery
- Scheduling appointments for patients/checking patients in
- Dealing with all requests in an efficient and courteous manner
- Screening enquiries for the doctors and medical staff
- Accurately collecting information and personal details about patients, maintaining patients' confidentiality
- Updating clinical system with personal details
- Receiving samples and sending them off to the hospital
- Maintaining a clean reception and waiting area to show a professional image
The post-holder will act as the central point of contact for patients, be responsible for the distribution of information, messages, and enquiries for the clinical team, liaise with multi-disciplinary team members and external agencies such as secondary care and community service providers.