Receptionist

Partnership of East London Co-operatives (PELC) Ltd is seeking an experienced individual to work as an Urgent Treatment Centre Receptionist. The successful candidate will provide excellent patient care service and work on the front line to support the Urgent Treatment Centre Department. The role involves providing a professional, confidential, and efficient reception and follow-up service to patients attending the department, as well as delivering clerical support to the clinical areas within the Department.

The ideal candidate will have experience dealing with the public over the phone and face-to-face in a professional manner and be able to demonstrate excellent communication skills. They should be able to work well in a team and have experience of working within the NHS.

Key responsibilities include:

• Providing a professional, confidential, and efficient reception and follow-up service to patients
• Overseeing the waiting room
• Registering patient demographics and symptoms accurately
• Making use of PELC systems to book in, amend, cancel, and arrive patients
• Identifying and promoting ways of raising the quality of service to patients
• Ensuring the reception area is kept clean and tidy
• Dealing with aggressive, irate, and unwell patients in a professional manner
• Restocking information leaflets and ensuring feedback forms are visible
• Checking emails and fax machines daily
• Providing high-standard clerical support to PELC and A&E clinical and non-clinical staff
• Managing patient queries promptly and efficiently
• Being aware of the layout of the Emergency and Urgent Care Centre
• Preparing to revert to manual procedures in case of computer downtime
• Answering telephone enquiries and recording messages
• Raising clinical incidents to a clinical member of staff
• Monitoring patient flow and escalating to the duty supervisor where necessary
• Ensuring infection control procedures are adhered to
• Following PELC's Prescription Management guidelines
• Managing PELC medication and equipment
• Accurately recording and monitoring medication room temperatures
• Dealing with bodily fluid spillages and accidents
• Providing support to clinical staff as a chaperone
• Completing administrative tasks during less busy times
• Ensuring statutory and mandatory training is completed in a timely manner

The salary for this role is £12.30 to £13.53 per hour.

This is a bank role, working part-time and flexibly. The successful candidate will be required to work varying shifts, including evenings and weekends.