Description
Samsara is looking for an Enterprise Customer Success Manager II to work remotely in the US. The successful candidate will work with Samsara's largest Fleet customers to understand their unique challenges, advise on how to leverage Samsara for their needs, and become their long-term strategic partner.
Responsibilities:
- Ensure customers increase the safety, efficiency, and sustainability of their operations with Samsara's IoT platform
- Compose joint success plans with customers, outlining their objectives, metrics, and timelines
- Orchestrate executive business reviews with customers' decision-makers and Samsara's executive leadership
- Conduct workshops with customers to understand their current operations and recommend workflow changes
- Deeply understand Samsara's platform capabilities and explain them to businesses
- Partner with cross-functional teams to drive progress on customer requests
- Serve as a mentor to the wider Customer Success teams
- Champion Samsara's cultural principles
Requirements:
- 6+ years of work experience in a senior Customer Success, account management, or strategic consulting role
- Experience supporting Enterprise SaaS and/or Fortune 500 companies
- Strong priority management and high emotional intelligence
- Experience supporting or working with technical products
- Solutions-oriented with strong problem-solving skills
- Proven track record of building trust, communicating effectively, and driving change
- Bachelor's degree from a 4-year institution
Nice to Have:
- Strong bias for action, ability to think big, with insistence on high standards
- Experience serving and supporting large-scale business solutions at Fortune 500 companies
- Ability to thrive in an unstructured, fast-paced, and change-heavy environment
Compensation:
- Annual OTE Salary: $111,562.50-$168,750 USD