Description
The Enablement Delivery Specialist is a pivotal execution-focused role within the GTM Enablement organization, responsible for the end-to-end orchestration of world-class training experiences.
You will act as the "Producer" and "Emcee" for regular and ad-hoc in-person and virtual events, serving as the connective tissue between strategic program design and field-facing execution.
Based in Chicago or Austin, you will thrive in a high-growth environment that values intellectual honesty, radical accountability, and a "team first" mindset.
Responsibilities
Training Event Orchestration and Logistics
- Own the full logistical lifecycle for in-person training events, including venue selection, meeting room configuration, catering, and on-site technology
- Ensure flawless accuracy in scheduling, invitations, reminders, and learner communications across all assigned sessions
- Execute assigned tasks within scope and on time using project management tools, maintaining high delivery reliability
- Partner with Workplace and TRO teams to orchestrate seamless delivery, owning handoffs and vendor coordination with "radical follow-through"
- Maintain accurate program data (attendance, survey results) with zero critical errors, ensuring visibility for stakeholders
Event Production and Emceeing
- Serve as the event "Producer" and "Emcee," ensuring smooth delivery and strong participant engagement throughout every session
- Operate core delivery platforms (Zoom, LMS, virtual classroom tools) with full proficiency, eliminating technical disruptions
- Follow facilitation guides and scripts to deliver established content with consistent professional quality and tone
- Manage live interactions, including polls, Q&A, and breakouts, while reading the audience and adjusting pacing based on real-time signals
- Act as the primary point of contact for facilitators and SMEs, ensuring they are set up for success and the environment is optimized for learning
Feedback and Continuous Improvement
- Gather structured feedback from attendees after every session to measure program effectiveness and learner confidence
- Synthesize learner sentiment into actionable insights, providing content designers with specific observations on confusion or engagement drops
- Identify content improvement opportunities based on learner reactions and escalate them with specific proposed fixes
- Document delivery processes and issue resolutions in the team knowledge base to ensure work is person-independent
The Ideal Candidate
- Minimum 2 years of experience in event management, ideally within a corporate or high-growth technology environment
- Ideally 1 year of experience in training management or enablement delivery. Foundational knowledge of adult learning principles is a plus
- Proven ability to communicate with precision and build trusted partnerships
- Full proficiency in operating delivery platforms (Zoom, LMS) and project management tools. Experience with Mac and Google Suite is preferred
- Immaculate attention to detail with the ability to manage multiple concurrent workstreams without sacrificing quality
- Strong presentation and facilitation skills with the confidence to emcee for large groups of enterprise sales and services professionals