Description
The Technical Solutions (TS) Enablement team empowers Datadog’s global post-sales organization,including Support, Customer Success, and Sales Engineering,with the skills, tools, and resources they need to deliver world-class customer outcomes.
As a Senior TS Enablement Program Associate, you'll get hands-on with real, high-visibility enablement programs from day one,taking ownership of how we track engagement, measure adoption, and communicate change across our global TS organization.
What You’ll Do:
- Take ownership of key workstreams inside global enablement programs,audience engagement tracking, adoption measurement, stakeholder communications,with mentorship from a Program Manager.
- Build relationships with stakeholders across StratOps, Product, and TS teams to understand their needs and help coordinate deliverables and scope.
- Use program and performance data to spot trends, flag gaps, and help make the case for what's working and what isn't.
- Help build and deliver updates and presentations that translate program data into a clear, compelling story for stakeholders.
- Build and maintain program plans and timelines, keeping priorities and trade-offs visible to your team and cross-functional partners.
- Take part in interviews, pulse checks, and needs assessments with TS teams to build a grounded understanding of regional and functional needs.
Who You Are:
- Bachelor’s degree and 2+ years of experience in project or program management, enablement operations, or a related field.
- Highly organized, detail-oriented, and comfortable managing multiple priorities in a fast-paced environment.
- Strong written and verbal communication skills; able to craft clear, concise, and professional communications.
- Experience with data visualization or analytics tools (e.g., Tableau, MetaBase, Google Suite) for maintaining and interpreting program data.
- Familiar with collaboration and workflow tools (e.g., Jira, Confluence, Slack).
- A proactive self-starter with an owner mentality and a passion for process improvement and operational excellence.
Benefits & Growth:
- Generous and competitive benefits package
- New hire stock equity (RSUs) and employee stock purchase plan
- Continuous career development and pathing opportunities
- Employee-focused best in class onboarding
- Internal mentor and cross-departmental buddy program
- Friendly and inclusive workplace culture