Description
Grab is Southeast Asia's leading superapp, providing services such as food delivery, financial management, and transportation.
The Productivity and Engagement Assistant Manager will manage driver productivity, retention, payment collection, and fleet risk management in Bali.
Key Responsibilities:
- Develop strategy and monitor churn, overdue, and productivity targets
- Organize driver engagement to implement coaching, quality improvement, and retention programs
- Manage financial governance for payment collection and escalate overdue payment
- Manage asset security and recovery for geofence, monitor units outside designated areas, follow up on violation, and coordinate repossession or recovery
Requirements:
- Minimum Bachelor's degree from any major
- At least 5 years of experience in a similar role
- Experience in driver engagement and retention
- Expertise in managing account receivables, structuring sustainable payment plans, and accomplishing collection workflows to minimize default rates
- Proficient in tracking KPIs using tools like MS.Excel, Power BI, or internal dashboards to drive data-informed operational decisions
Benefits:
- Term Life Insurance and comprehensive Medical Insurance
- GrabFlex benefits package
- Parental and Birthday leave
- Love-all-Serve-all (LASA) volunteering leave
- Confidential Grabber Assistance Programme
- FlexWork arrangements