Description
By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected.
As a Quality Assurance Specialist, your primary purpose will be to assess, promote and confirm data quality and/or performance of investigative service partners and internal resources by performing quality audits of case files or client records to ensure optimal service delivery and compliance.
Responsibilities:
- Assess performance of internal, client or vendor case files or records at regular intervals for accuracy, consistency and compliance with service level expectations and service agreements.
- Identify trends and areas of opportunity for increased service efficiency and quality.
- Work in partnership with stakeholders to ensure all required and relevant data elements are accurately and consistently captured in the client relationship management system.
- Compile audit results and submit to manager for review.
- Provide audit results for quarterly stewardship reports.
- Monitor ongoing action items logs and project plans with appropriate stakeholders.
- Update vendor resources to mapping program.
Additional Responsibilities:
- Perform other duties as assigned.
- Support the organization's quality program(s).
Qualifications:
- Bachelor's degree from an accredited college or university preferred.
- Four (4) years of investigative experience or equivalent combination of education and experience required.
- Oral and written communication skills.
- PC literate, including Microsoft Office products.
- Analytical and interpretive skills.
- Strong organizational skills.
- Ability to work independently or in a team environment.
- Ability to meet or exceed Performance Competencies.