Description
As a Customer and Trading Manager - Online at Sainsbury's Supermarkets Ltd in Ferndown, Dorset, you will lead the online picking and delivery team to ensure a seamless shopping experience for customers.
The salary for this role is from £31,700.
Responsibilities
- Plan and orchestrate the delivery of an online picking and delivery team to ensure the success of the in-store online service.
- Be a visible leader, engaging and coaching a large team of shoppers and drivers to deliver a seamless and safe shopping experience for all online and in-store customers.
- Collaborate with other managers to ensure the success of the shopping experience of the overall store.
- Manage performance and capability, conduct disciplinaries, and ensure scheduling and pay are accurate.
What makes a great online manager:
- Previous line management responsibilities in a fast-paced, operational environment.
- Provides brilliant customer service and coaches a team to do the same.
- Delivers KPIs or other performance indicators.
- Can manage disciplinaries, performance issues, or other similar employee relations issues.
- Leads operations and is comfortable doing this alone in the absence of more senior management.
Essential Criteria:
- A track record of delivering brilliant customer service and coaching colleagues to do the same.
- Experience of leading a team in a fast-paced, customer-facing environment , you’ve motivated others, driven performance, and kept operations running smoothly.
- Operational leadership skills , you’ve taken responsibility for store operations in the absence of more senior managers.
- Demonstrated success in meeting or exceeding KPIs , whether it’s sales, availability, customer satisfaction, or colleague engagement, you’ve made a measurable impact.
- Has managed employee relations issues, including performance and absence management.
Benefits
- Discount card – 10% discount off on shopping at Sainsbury’s, Argos, Tu, and Habitat after four weeks. This increases to 15% discount off at Sainsbury’s every Friday and Saturday.
- An annual bonus scheme based on company and individual performance.
- Free food and hot drinks provided for colleagues in all stores.
- Generous holiday entitlement, maternity and paternity leave.
- Pension – the company matches 4-7.5% of pension contributions.
- Sainsbury’s share scheme – build up an investment at discounted rates.
- Wellbeing support – access to emotional support, counselling, legal and financial advice.
- Colleague networks – link with like-minded people to help fulfil potential.
- Cycle to Work scheme gives the opportunity to hire a new bike and cycling equipment, whilst saving on tax and NI.
- Special offers on gym memberships, restaurants, holidays, retail vouchers, and more.