Description
We are seeking a Guest Advocate (Cashier) to join our team on a flexible, on-demand basis. As a Guest Advocate, you will be responsible for creating an easy, inspiring, and friendly guest experience. Your day-to-day responsibilities will include greeting guests, helping them find what they need, resolving issues, and ensuring a smooth shopping experience.
Responsibilities:
- Create an easy, inspiring, and friendly guest experience
- Greet guests and initiate a warm, helpful interaction
- Help guests find what they need and resolve issues
- Actively support team efforts and assist peers in other areas
- Adjust to business and guest needs to deliver an easy and inspiring guest experience
- Demonstrate a service culture that prioritizes the guest service experience
- Scan and bag guest items efficiently and accurately
- Work efficiently to minimize guest wait time while maintaining guest service and accuracy
- Make guests aware of current and upcoming brand launches, store activities, and events
- Know and speak to the benefits of Target Loyalty programs
- Be familiar with all fulfillment services and know how to direct guests to enroll, activate, and use them
- Understand and show guests how to use Wallet and other features and offerings within the Target App
- Attempt every return and follow register prompts
- Partner with leaders as needed to de-escalate situations and recover the guest shopping experience
- Deliver easy and accurate service to all Order Pick Up, Drive Up, and Registry guests
- Maintain a clean, clutter-free work area
- Stock supplies during store open hours while being available for guests
- Demonstrate a culture of ethical conduct, safety, and compliance
- Work in a safe manner at all times and comply with all safety policies and best practices
Requirements:
- Enjoy interacting and helping others
- Thrive in a fast-moving, highly active, and physically demanding role
- Open to working a flexible work schedule with varying hours, days, or shifts
- Communicate effectively, including using positive language and attentive guest needs
- Remain focused and composed in a fast-paced environment
- Welcoming and helpful attitude toward guests and other team members
- Attention to detail while multi-tasking
- Willing to educate guests and engage around products and services
- Ability to communicate on multiple frequency devices and operate handheld scanners and other technology equipment
- Work both independently and with a team
- Resolve guest questions quickly on the spot
Benefits:
- Competitive benefits from financial and education to well-being and beyond