Description
We are seeking a Specialist Customer Care to join our team, providing thoughtful and effective support to customers by resolving more complex needs with care, clarity, and professionalism.
Accountabilities:
- Support the provision of customer service through various communication channels including chat, email, and phone.
- Resolve more complex customer needs, requests, and enquiries.
- Collaborate with teams across the bank to align and integrate customer care processes.
- Identify areas for improvement and provide recommendations for change in customer care processes.
- Develop and implement customer care procedures and controls to mitigate risks and maintain efficient operations.
- Resolve customer inquiries and issues related to the bank's products and services.
- Develop and execute reports and presentations on customer care performance.
Analyst Expectations:
- Meet the needs of stakeholders/customers through specialist advice and support.
- Perform prescribed activities in a timely manner and to a high standard.
- Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to.
- Build relationships with stakeholders/customers to identify and address their needs.
Benefits:
- Competitive salary of up to £32,000.
- Comprehensive core benefits package, including a pension plan, private medical insurance, life insurance, and income protection.
- Hybrid working, allowing you to split your time between home and the office.
Requirements:
- Excellent communication skills.
- Patience and ability to work alongside a colleague via teams or in the office.
Nice to Haves:
- Fraud experience or general corporate experience.
- Full serve experience.