Technical Systems Engineer

We are a dedicated engineering team that builds and manages foundational infrastructure platforms across Cisco. Our work empowers thousands of software developers to release secure, high-quality products faster to global customers. As a close-knit group of ten engineers, we cultivate an open, supportive, and inclusive team culture where every voice matters. You will work with modern cloud technologies while tackling meaningful technical challenges that directly shape our software development future.

As a Technical Systems Engineer, you will maintain the health and performance of our cloud development environments to prevent system downtime. Build automated deployment workflows to increase software delivery speed and reduce manual engineering effort. Partner closely with application developers to troubleshoot infrastructure issues and improve overall platform reliability. Create clear technical documentation and playbooks to accelerate incident resolution and support team learning. Share your ideas in design discussions to help introduce modern tools that elevate our engineering standards.

Minimum qualifications:

• Meet one of the following (completed within the past 3 years or expected to be completed within the next 12 months):
• A Bachelor's degree with 0 years of work experience;
• An educational or workforce development program (e.g., Associate’s, Apprenticeship, Boot camp, or Certification) with 1 year of work experience;
• High school diploma (or equivalent) with 2 years of work experience.
• Qualifying education and work experience should be in Computer Science, IT, Computer Engineering, or related field.
• Hands-on experience configuring and maintaining CI/CD pipelines using tools such as Jenkins, GitLab CI, or GitHub Actions.
• Working knowledge of container platforms such as Docker or Podman and cloud environments like AWS, Azure, GCP, or OpenShift.
• Experience navigating Linux environments and writing automation scripts using Python, Bash, or shell utilities.

Preferred qualifications:

• Experience with IT service management workflows and incident tracking tools such as ServiceNow.
• Familiarity with system observability and monitoring platforms like ThousandEyes, Prometheus, Grafana, or Splunk.
• Experience working within Agile frameworks such as Scrum or Kanban using Jira and Confluence.
• Effective written and verbal communication skills with a passion for knowledge sharing and peer collaboration.
• Demonstrated curiosity and eagerness to learn new engineering methodologies and cloud technologies.

Benefits:

• Medical, dental, and vision insurance
• 401(k) plan with a Cisco matching contribution
• Paid parental leave
• Short and long-term disability coverage
• Basic life insurance
• Paid time away (10 paid holidays, 1 floating holiday, 1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness)
• Optional 10 paid days per full calendar year to volunteer
• Annual bonuses for non-sales roles
• Performance-based incentive pay for sales roles