Business Support Administrator

The UK GCC Business Solutions team is the backbone of the UK WSP business and is vital to the smooth running of the business.

As a Business Support Administrator, you will report to a Business Support Lead and be part of a team consisting of Business and Project Support, Document and Accessibility specialists, Graphics, Concierge, Travel and Fleet, and a Personal Assistant network.

Responsibilities:

• Provide a professional and effective administrative and business support service.
• Collaborate with multiple teams across the business to successfully support a range of requests.
• Engage with colleagues to fulfil a range of support requests and ensure service level agreements (SLA's) and performance standards are met.
• Prepare presentations, documents, reports, accessibility and work-winning material to a high standard in line with WSP brand guidelines.
• Provide purchases and system support.
• Support project tasks and requests.
• Provide a high standard of client and employee care by proactively dealing with queries or issues in a timely and professional manner.
• Act as the first point of contact for questions and queries and provide support in relation to current systems, policies, procedures and business continuity.

Qualifications:

• An eye for detail, can communicate effectively and work independently and efficiently.
• Good working knowledge of Microsoft 365, including Word, PowerPoint and Excel.
• Strong verbal and written communication skills, with excellent attention to detail.
• A university degree / Diploma.
• Minimum of 3+ years' experience working as a Business Support Administrator, Documentation Specialist, in delivering a high-quality business solutions service in demanding and pressurized environments.
• Display a flexible and adaptable approach.
• Have excellent prioritization skills.
• Be very comfortable using their own initiative.
• Have the ability to collaborate and communicate effectively with other colleagues.