Description
Director, Industry Strategist, Life Sciences Acceleration Hub
Join Salesforce's Global Life Sciences Acceleration Hub as a Director, Industry Strategist. In this role, you will serve as a recognized subject-matter expert on the life sciences ecosystem, focusing primarily on commercial pharma. You will drive implementation success, strategic insights, and delivery velocity across internal consulting and partner ecosystem programs.
Key Responsibilities
- Industry Strategy & Point of View:
- Define and articulate the industry point-of-view strategy regarding market trends, regulatory shifts, and competitive positioning across the life sciences ecosystem.
- Represent the organization as an external thought leader through webinars, industry conferences, analyst briefings, and customer advisory boards.
- Solution Architecture & Accelerator Delivery:
- Partner with Product, Engineering, Customer Success, and Sales leadership to map customer business journeys against product capabilities.
- Map key user personas to product features, defining reusable templates and business process frameworks to scale implementations.
- Guide product development teams in building usable, adoptable industry accelerators and delivery artifacts, tracking their adoption across internal and partner-led programs.
- Identify and formally escalate product capability gaps based on real-world customer business requirements.
- Customer Advisory & Value Realization:
- Serve as a trusted advisor to C-level customer executives, guiding stakeholders toward modern approaches that maximize business value while maintaining regulatory compliance.
- Collaborate with Business Value Services to build ROI narratives and post-implementation measurement frameworks to evaluate customer outcomes.
- Utilize post-implementation evaluation metrics to inform and influence the long-term product roadmap.
- Ecosystem Enablement & GTM Alignment:
- Coach partner consultants and internal services teams on industry best practices and implementation methodologies.
- Partner with Product Marketing to shape industry-specific value propositions, sales enablement assets, and GTM playbooks.
- Own executive reporting on implementation velocity, accelerator adoption, and delivery insights across internal and partner programs.
Required Qualifications
- Bachelor’s degree in Business, Computer Science, Information Technology, Life Sciences, or equivalent practical experience.
- 10+ years of domain experience in life sciences or commercial pharma.
- Demonstrated track record of implementing CRM or enterprise software solutions within commercial pharma.
- Proven ability to map business processes and ecosystem user personas to technical capabilities and identify functional gaps.
- Deep working knowledge of life sciences regulatory requirements and their impact on software implementation and workflow design.
- Demonstrated experience coaching consultants, sales teams, or enterprise delivery partners.
- Experience partnering with value-engineering or business consulting functions to establish outcome and measurement frameworks.
- Strong executive presence with articulate, persuasive, and collaborative communication skills.
- Ability to navigate ambiguity and make sound, data-informed decisions in fast-paced environments.
Preferred Qualifications
- 12+ years of experience in life sciences/commercial pharma.
- Prior people management or formal program leadership experience in a consulting, strategy, or product ownership capacity.
- Hands-on experience with Salesforce platforms or similar enterprise CRM and forecasting technologies.
- Proven success influencing product roadmaps through customer feedback loops and implementation data.
What Success Looks Like
- Accelerated Delivery: Measurable improvements in implementation velocity and success metrics across internal and partner ecosystem programs.
- High Asset Adoption: Widespread utilization of industry accelerators and delivery templates by implementation teams.
- Trusted Strategic Voice: Recognized internally, externally, and by customer executives as an authoritative life sciences advisor.
- Value-Driven Outcomes: Ecosystem partners and sales teams consistently equipped to apply user insights and track post-implementation customer ROI against clear measurement frameworks.
- Informed Product Innovation: Customer and field insights consistently reflected in future product roadmap prioritization.