Description
The London Borough of Waltham Forest is seeking a reliable, proactive, and organised Duty Officer to oversee the day-to-day operations of their sports grounds.
The successful candidate will have strong leadership and communication skills, be able to work independently, and ensure the smooth and efficient running of the sports grounds.
Key Responsibilities
- Daily Operations: Oversee the day-to-day operation of the sports ground, ensuring all bookings, activities, and programmes are delivered smoothly, safely, and efficiently.
- Health and Safety: Ensure full compliance with health and safety policies, risk assessments, emergency procedures, safeguarding requirements, and relevant legislation.
- Customer Service: Deliver excellent customer service by responding promptly to enquiries, resolving complaints professionally, and maintaining positive relationships with customers and stakeholders.
- Facility Management: Monitor the condition, cleanliness, and presentation of the site, ensuring all facilities remain safe, well-maintained, and fit for purpose.
- Sports Facilities Oversight: Supervise the safe and effective operation of sports halls, gyms, meeting rooms, and other facilities, ensuring users receive a high-quality experience.
- Emergency Management: Act as the designated Duty Officer during emergencies, incidents, and evacuations, following established procedures and ensuring the safety of all site users.
- Bookings and Events Coordination: Manage facility bookings, activities, events, and programmes to support efficient delivery and maximise facility utilisation.
- Security and Access Control: Ensure appropriate security measures are in place and adhered to, maintaining safe access to the site and its facilities.
- Reporting and Administration: Complete shift reports, maintain accurate records of incidents and maintenance issues, and ensure all documentation is up to date and compliant.
- Staff Development and Supervision: Support the induction, training, and ongoing development of staff, monitor performance, and promote a positive, inclusive team culture.
- Continuous Improvement: Identify and implement opportunities to improve operational efficiency, customer satisfaction, and service delivery standards.
Qualifications and Requirements:
- Competent using a laptop/computer.
- First Aid qualified desirable.
- Good Time Management essential.
- Good Communication skills essential.
- Good Teamwork skills essential.
- Customer Service skills essential.
- Problem-solving skills essential.
Terms and Conditions:
- Satisfactory employment references and CIFAS identity checks.
- Satisfactory declaration of interest.
- This role is subject to safer recruitment practices as it involves work with children and/or vulnerable adults.
- Satisfactory DBS check.
- First Aid qualified desirable.
- This post is politically restricted; therefore, the post holder is disqualified from undertaking certain political activities under the Local Government Officers (Political Restrictions) Regulations 1990.
Benefits:
The London Borough of Waltham Forest offers a range of benefits, including a competitive salary, opportunities for career development, and a commitment to employee wellbeing.
Equal Opportunities:
Waltham Forest is a diverse borough where diversity is valued and is integral to both service delivery and employment of its staff. The Council is proud of its rich mix of communities and works hard to respond to the changing needs of its population.