Description
We are seeking a Client Service Analyst, NCT to join our team in Gurgaon, India.
The Client Service Analyst will be responsible for retaining, growing and developing strategic client relationships for a portfolio of clients.
Key Responsibilities:
- Ensure strict adherence to all internal and external guidelines
- Monitor expenses and control costs
- Display regulatory circulars in the area
- Process account opening forms and MF applications accurately
- Manage vouchers, follow rules of custodianship and key management guidelines
- Handle exceptions and track deferrals
- Review suspicious transactions and follow guidelines
- Ensure a clean mystery shopping audit report
- Track customer complaints and respond within committed timelines
- Provide best-in-class service standards to customers
- Maintain proper controls and access to the cash/locker area
Benefits:
- Best-in-class leave policy
- Gender-neutral parental leaves
- 100% reimbursement under childcare assistance benefit
- Sponsorship for industry-relevant certifications and education
- Employee Assistance Program
- Comprehensive hospitalization insurance
- Accident and term life insurance
- Complimentary health screening for 35+ years old
Requirements:
- Excellent communication skills in English
- Minimum qualification: Graduation
- Minimum experience: 2-4 years in a relevant field
- Ability to leverage AI tools to enhance productivity
We offer training and development opportunities, coaching and support from experts, and a culture of continuous learning.