Description
Samsara, a recently public company, is looking for an Enablement Consultant to join their Customer Success team. The role involves working cross-functionally with Sales, Support, Sales Engineering, and Product to enable customers to achieve quick time to value with Samsara's IoT platform.
The ideal candidate will have exceptional customer-facing communication skills, the ability to quickly understand a customer's business, and comfort explaining technology products to both executives and day-to-day users. They will champion Samsara's cultural principles, including Focus on Customer Success, Build for the Long Term, Adopt a growth mindset, be inclusive and win as a team.
Responsibilities:
- Ensure customers increase the safety, efficiency, and sustainability of their operations with Samsara's IoT platform
- Manage the deployment of Samsara technology to customers
- Create launch plans and a roadmap to increase product usage
- Track implementation progress, participation, product adoption, and account health
- Run training sessions and demonstrate Samsara's technology to customers and day-to-day users
- Juggle multiple customer engagements in parallel and work cross-functionally to deliver an exceptional experience for customers
Requirements:
- 2+ years of experience in a senior Customer Success, account management, or consulting role
- Bilingual (Spanish and English)
- Strong spoken and written language skills
- Experience supporting or working with technical products
- Bachelor's degree from a 4-year institution
- Must be based in Monterrey, N.L., or willing to relocate
Nice to have:
- Strong bias for action and ability to think big
- Experience facilitating workshops with senior stakeholders and operational teams
- Strong executive presence and ability to influence cross-functional leaders
- Experience serving a large and complex customer base in B2B SaaS
- Experience working with different countries of the LATAM regions
Benefits:
- Flexible, employee-led remote model
- Professional development stipend
- Comprehensive health and parental leave plans
- Above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity