Description
Notion is reimagining how customers adopt, expand, and realize value from software in an AI-native world. As an Outcomes Architect, you'll be the build-beside partner who helps customers turn ambition into working systems inside Notion.
You'll own workflow adoption, value delivery, and renewal outcomes for a book of named accounts, with a focus on customers that are flat, at-risk, or need a stronger path to measurable impact.
Key responsibilities:
- Drive workflow adoption and value realization for a book of named accounts
- Partner closely with Solutions Consultants on account strategy, expansion qualification, and customer success planning
- Shape customer outcomes, strengthen executive and team-level partnerships, and contribute directly to predictable revenue
- Design and deploy workflows that solve specific business problems as a build-beside partner to the customer
- Co-define, build, and manage against customer success plans that help every customer achieve their desired objectives and realize measurable value
Requirements:
- Experience driving customer adoption, value realization, renewals, or expansion within a B2B software environment
- Strong customer-facing discovery instincts, with the ability to understand business problems, map workflows, and translate goals into practical implementation plans
- Technical fluency and genuine comfort building live in software
- Commercial awareness and the ability to partner with account owners on renewal risk, expansion potential, and account strategy
- Strong program and stakeholder management skills
- Fluency in English and French
Nice to haves:
- Prior experience in customer success, solutions consulting, implementation, technical account management, or post-sales strategy for productivity, collaboration, or workflow software
- Experience working with flat, at-risk, or complex renewal accounts
- Familiarity with usage-based or consumption-based models
- Experience partnering in a shared account ownership model with sales, solutions, support, or implementation teams