Description
Fin, now part of Salesforce, is seeking a Senior Customer Education Manager, Live Programs to own the live training program end-to-end, designing the curriculum, building and delivering content, and supporting strategic customers.
The ideal candidate will have 8+ years of training experience, with 3-5 years in a SaaS or tech environment, and a strong grasp of adult learning principles and best practices.
Key responsibilities include:
- Owning the live education program end-to-end
- Designing and delivering engaging live experiences
- Partnering with the Deployment Services team to define and deliver tailored training
- Collaborating with the Customer Education team to plan and maintain a holistic training curriculum
- Iterating on offerings to increase their impact on onboarding and feature adoption
The role requires travel to support live events and customer engagements throughout the year.
As a Senior Customer Education Manager, Live Programs, you will regularly present to users, admins, and C-suite audiences, shaping how Fin shows up in the room.