Description
We are looking for a Unified Communications Engineer to join and expand an experienced engineering team responsible for the enterprise collaboration and communications environment. This role is ideal for an engineer with strong Skype for Business knowledge. You will help operate, engineer, troubleshoot, and evolve an enterprise communications environment while learning and implementing new technologies that connect previously separate systems.
Responsibilities
- Engineer and support enterprise unified communications platforms, including Skype for Business and associated voice, video, messaging, conferencing, and collaboration services.
- Design and support interoperability solutions that allow different communications platforms to communicate effectively across the enterprise.
- Learn and implement emerging UC technologies, including solutions such as Pexip that enable interoperability between Microsoft Teams and existing enterprise video and collaboration environments.
- Engineer collaboration between voice, video, and messaging platforms, including environments such as Cisco Jabber, VTC systems, enterprise phones, and instant messaging.
- Troubleshoot complex communications issues across signaling, media, authentication, networking, conferencing, endpoints, applications, and platform integrations.
- Partner across engineering disciplines including networking, security, infrastructure, endpoint, cloud, applications, and service management to resolve issues and deliver new capabilities.
- Continuously improve the UC environment by identifying opportunities to increase reliability, interoperability, user experience, automation, and enterprise capability.
Requirements
- 5+ years of related experience
- TS/SCI w/Poly security clearance
- US citizenship required
- Bachelor of Arts/Bachelor of Science degree
- 8570 compliant with a Security + Certification
Nice to Have
- Experience with Microsoft Teams and Teams interoperability
- Experience with Pexip or other video and collaboration interoperability platforms
- Experience with Cisco Jabber and enterprise instant messaging
- Experience supporting enterprise VTC systems and video endpoints
- Experience with enterprise voice, SIP, telephony, or session management technologies
- Experience integrating voice, video, messaging, and conferencing platforms
- Experience with Cisco collaboration technologies
- Experience with PowerShell, APIs, automation, or other engineering technologies
- Experience supporting geographically distributed enterprise communications environments