Description
As a Social Media Moderator at 3M, you will review, respond to, and moderate comments and direct messages on social media platforms, ensuring adherence to community guidelines, legal policies, and platform standards.
Responsibilities:
- Reviewing, responding, and moderating comments and direct messages on social media platforms (Facebook, Instagram, LinkedIn, YouTube, etc.), and escalating complex or sensitive issues to higher management or specialized teams
- Ensuring all content adheres to community guidelines, legal policies, and platform standards, and maintaining a positive user experience by ensuring a safe and respectful online environment
- Identifying and flagging inappropriate content such as offensive language, graphic images, hate speech, or spam
- Maintaining a thorough understanding of community standards, policies, and trends
- Providing feedback and suggestions for improving moderation processes
Requirements:
- Bachelor’s degree or higher (completed and verified prior to start)
- Two (2) years of social media moderation, community management, or a related field experience in a private, public, government or military environment such as in customer service
- Strong communication skills, particularly on reading and writing in English and in the specific language assigned
- Experience with specific platforms or social media networks (e.g., Facebook, Instagram, YouTube)
Preferred Qualifications:
- Two (2) years proven experience in content moderation, community management, or a related field in a private, public, government or military environment
- Strong understanding of internet culture, trends, and online behavior
- Familiarity with content moderation tools and platforms (Sprinklr, Sprout Social, etc.)
- Excellent attention to detail and the ability to make quick decisions
- Knowledge of legal issues related to online content (e.g., copyright, harassment)