Description
Join TransPerfect's Gaming Division as a Junior Player Support Agent and work with a diverse team supporting hundreds of game developers and publishers across the globe.
As a Junior Player Support Agent, you'll get the opportunity to work in a fast-paced and active environment, providing top-class support to gamers.
Responsibilities:
- Process 'Calls for Help' received from the community you're supporting
- Become familiar with the games you support to resolve issues effectively
- Stay up-to-date with changes in workflows, policies, and gameplay
- Develop skills in using various ticketing and social media platforms
- Find creative solutions to problems encountered on a day-to-day basis
- Assist with reporting by tracking data on a form or spreadsheet
- Support managers with ad-hoc tasks
- Reach Key Performance Indicators such as Productivity, Quality, and Player Satisfaction
- Enforce community rules and treat everyone fairly in the context of the game
- Report on any issues or trends found in the game
Essential Skills:
- Native-level English with excellent oral and written skills
- Excellent interpersonal and organizational skills
- Advanced knowledge of Google Workspace
- Strong ability to multitask, prioritize, and work independently with minimal supervision
- Great knowledge of gaming social media, such as Reddit, Facebook, X, and Discord
- Passion for video games
What We Offer:
- Opportunity to hone and improve your skills
- Apply your talents to a diverse variety of engaging gaming projects
- Work with a team of like-minded people in a fast-paced, multicultural environment
- Ongoing training and professional self-improvement opportunities