Description
We’re the world’s leading sports technology company, at the intersection between sports, media, and betting.
As a AV Operational Account Coordinator, you will be part of the Audiovisual (AV) betting unit within the Global Operations Team.
The role involves taking responsibility for administrative tasks that form the foundation for the delivery of the audiovisual products.
Responsibilities:
- Be a dedicated contact for audiovisual operational topics.
- Assist in client setup & client administration for various audiovisual products.
- Act as a key bridge between product sales and product teams to assure proper setup and delivery of audiovisual products.
- Monitor and accurately update multiple documents & systems, track the audiovisual program across the Sportradar digital distribution system(s).
- Setup, prepare and document client-related activities in our CRM systems and tools (AVCMP, Salesforce, JIRA, Qlik Sense, Confluence, etc).
- Maintain open communication with other departments and teams as well as partners all around the globe to both gather and distribute appropriate scheduling information.
- Regularly review content across digital properties for accuracy in scheduling and implementation.
- Incident handling, error analysis, and rectification to guarantee customer satisfaction.
- Prepare and maintain reports.
- Independent support and consultation of our customer inquiries.
Requirements:
- Bachelor’s Degree in Marketing, Business Administration, Communication, Economics or successfully completed school education (e.g. AHS, HAK, HBLA, HLW, HTL)
- Strong organizational skills and outstanding attention to detail
- Exceptional work ethic with ability to work independently and act proactively
- Strong and credible interest as well as understanding in various sports
- Understanding of the sports betting eco-system is a plus
- Strong Excel skills and profound knowledge of MS-Office
- Technical affinity and good numerical reasoning considered advantageous
- Good written and verbal communication skills in English, any other European language will be considered a plus
Benefits:
- A collaborative environment with colleagues from all over the world (Offices in Europe, Asia and US) including various social events and teambuilding.
- Flexibility to manage your workday and tasks with autonomy.
- A balance of structure and autonomy to tackle your daily tasks.
- Vibrant and inclusive community, including Women in Tech and Pride groups which welcome all participants.
- Global Employee Assistance Programme.
- Calm and Reulay app (leading well-being apps designed to support focus, quality rest, mindfulness, and long-term mental resilience).
- Online training videos.