Description
Linklaters, a global law firm, is seeking an IT Support Specialist to join their team in London.
As an IT Support Specialist, you will assist and provide technical assistance for end users with troubleshooting and resolving hardware, software, desktop, and application-related problems.
Key responsibilities:
- Diagnose and troubleshoot technical issues, including account setup and network configuration
- Assist with incoming ticket requests for assistance, updating tickets with accurate and timely status
- Review incident tickets for content, proper routing, first call resolution, problem detection, and timely closure
- Collaborate with system owners to ensure proper support is provided to end users for those systems
- Log and track all incoming service requests and incidents in the ticketing system, ensuring accurate documentation and timely updates
- Provide data and reporting of key performance indicators to monitor operational performance, service level agreement compliance, and continuous improvement
- Assist with the setup and configuration of new hardware and software for end users, ensuring systems are ready for use
- Provide first-level technical support to end users, assisting with basic troubleshooting and resolving common hardware and software issues
- Collaborate with more senior team members and other Technology & Data teams to escalate and resolve complex issues
Requirements:
- Experience in IT support within a global professional services or corporate environment, preferably in the legal sector
- Demonstrated ability to provide on-site technical assistance
- Track record of collaborating with IT teams to resolve complex issues, while maintaining detailed records of service requests and resolutions
Benefits:
Health & Wellbeing
- Private Medical Insurance
- Free in-house fitness centre and subsidised health club memberships
- Free onsite GP service and periodic health assessments
Finance
- Pension and flexible savings options
- Income protection and life assurance
- Mortgage advice and will-writing services
Family & Lifestyle
- Electric car and cycle to work schemes
- Emergency family care
- Additional holiday/birthday leave
- Maternity/paternity/shared parental leave
- Travel insurance and season ticket loan
- Option to join sports and social clubs, as well as employee networks groups