Caseworker

The Caseworker will address barriers to safety and wellness for especially vulnerable refugees, asylees, and other US Office for Refugee Resettlement (ORR) eligible populations.

The Caseworker is expected to provide strengths-based, client-centered case management to single-headed refugee households; survivors of domestic violence and gender-based violence; older refugees; youth and young adults without parents or permanent guardians; refugees experiencing mental health or psychological difficulties; refugees with physical disabilities or medical conditions; unanticipated refugee arrivals and secondary migrants; and refugees who identify as lesbian, gay, bisexual, transgender or queer (LGBTQ).

Major Responsibilities:

• Determine client eligibility for case management programming and conduct intake assessments, review program expectations, outcomes, and confidentiality with each potential client.
• Develop individualized plans for each client enrolled in the SCM, OIRS, and Youth Health Programming.
• Assist clients in navigating social service systems, which may include helping clients apply for benefits and attend and schedule appointments.
• Record services and evaluate client progress during active program enrollment to determine the client’s progress towards goals and work with the client to identify new needs and actions needed.
• Conduct community outreach and maintain a strong network of service providers that meet client needs.
• Provide clients with extended orientation on a variety of topics such as developing social support networks, navigating transportation systems, and navigating physical healthcare systems with families.
• Respond to client crises, with guidance from supervisor as needed.
• Assist clients with requesting financial assistance when applicable and track the received financial assistance within case files.
• Maintain up-to-date documentation in client’s case file to ensure services are properly documented throughout the client’s service period; document all services provided in IRC’s database, Efforts to Outcomes (ETO).
• Attend relevant trainings and meetings at the local and national level.
• May train and guide the activities of volunteers and interns.
• Promote and actively participate in initiatives and efforts to build team engagement, inclusion, and cohesion in IRC Missoula.
• Foster ongoing learning, honest dialogue, and reflection to strengthen safeguarding and to promote IRC values and adherence to IRC policies.

Job Requirements:

• Bachelor’s degree in social work, public health, or related field of study preferred.
• A minimum of 1-2 years of case management experience with similar populations and/or client needs required.
• Strong relationship building, diplomacy, and networking skills; ability to effectively build internal and external relationships.
• Demonstrated success working and communicating effectively in a multi-cultural environment.
• Self-starter with excellent problem-solving skills combined with the proven ability to prioritize and manage time effectively.
• Attention to detail and accuracy in work product.
• Fluent in English required, both spoken and written; proficiency in Pashto, Dari, Arabic, Swahili, Spanish is preferred.
• Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research, and problem-solving purposes.
• Valid driver’s license and access to a personal, insured vehicle.

Benefits:

• Comprehensive and competitive benefits package, including:

+ 10 paid sick leave + 10 U.S. holidays + 20-25 generous paid time off based on role and tenure + Medical insurance starting at $163/month + Dental starting at $6.50/month + Vision starting at $5/month + Flexible spending accounts (healthcare, dependent care, and commuter) + A 403(b) retirement savings plan with employer match (immediate vesting) along with a non-elective employer contribution based on age and years of service (3-year vesting) + Disability and life insurance + An Employee Assistance Program (EAP) offering confidential counseling and support services for employees and their families