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From the employer's careers site First seen 31 Oct 2026

Lead - Business Systems Services (Workday Technical Lead)

Freshworks Bengaluru senior full-time

The employer hasn't listed a salary.

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Description

We are seeking a highly skilled and motivated Workday HR Technical Lead to join our dynamic team in India. As a key member of our HR IT team, you will play a crucial role in optimizing and maintaining the Workday Human Capital Management (HCM) system.

The ideal candidate will have expertise in Workday integrations, have a deep understanding of HR processes, strong analytical skills, and a proven track record of successfully implementing and supporting Workday solutions.

Technical Skills

  • Inbound and Outbound EIBs
  • Core Connector Worker (CCW), Core Connector "x" (various) (including vendor specific templates)
  • Workday Studio Inbound/Outbound (SOAP, RAAS, WD API, Third Party API, Effective and Non-Effective dated custom objects)
  • Document Transformation
  • Workday Extend (PMDs, Scripts, ABOs, Custom Business Processes, Orchestration)

Workday Integrations

  • Manage Workday Integrations that are built on Enterprise Integration Builder (EIB) and Data Transformation, Custom Report and Calculated Fields, Workday Studio (Inbound/Outbound), XSLT, Payroll Integration (PICOF/PECI), Core Connectors (Inbound/Outbound/WECI), Web Services, Workday Extend
  • Work with various third-party vendors including Payroll Vendors, Learning Providers
  • Expert in different APIs including SOAP (Workday Delivered/Third Party), REST (Workday Delivered/WQL), RAAS
  • Experienced in Creating and Maintaining different Security Groups including Integration, User Based and Role Based Groups

Reporting and Analytics

  • Design and generate customized reports and dashboards to support HR and business decision-making
  • Utilize Workday reporting tools to extract and analyze HR data for various stakeholders

Workday System Configuration

  • Basic Configuration knowledge on any two Core HR, Absence, Time tracking, compensation modules with Compensation are preferable as one of the modules.
  • Basic implementation knowledge on maintaining business process configurations, security settings

System Optimization

  • Collaborate with HR stakeholders to identify opportunities for process improvements and system enhancements
  • Analyze current HR processes and propose innovative solutions to maximize the effectiveness of the Workday system

User Support and Training

  • Provide ongoing support to end-users, addressing system-related inquiries and issues
  • Develop and conduct training sessions for HR and other relevant teams to ensure efficient and effective use of the Workday system

Data Management

  • Manage data integrity by conducting regular audits and implementing best practices for data governance
  • Work on data migration and integration projects to ensure seamless flow of information across the organization

System Upgrades and Maintenance

  • Stay informed about Workday updates, releases, and new features
  • Plan and execute system upgrades, ensuring minimal disruption and maximum utilization of new functionalities

Collaboration

  • Collaborate with cross-functional teams to understand requirements and implement solutions that align with organizational goals

Compliance and Security

  • Ensure that the Workday system is in compliance with relevant data protection and security regulations.
  • Monitor and address any security vulnerabilities or risks related to the Workday system

QUALIFICATIONS

  • Total experience of 5-8 years
  • Bachelor's degree in Information Technology, Business Administration, or a related field
  • Proven experience as a Workday HCM system analyst, with in-depth knowledge of Workday Integrations, reporting, configuration and customization
  • Strong understanding of HR processes and best practices
  • Excellent analytical and problem-solving skills
  • Effective communication and interpersonal skills
  • Ability to work independently and collaboratively in a team environment
  • Experience with data management, reporting, and analytics within the Workday platform.
  • Knowledge of relevant data protection and security regulations
  • Workday certification is a plus

Skills

Required

  • Workday HCM
  • Workday Integrations
  • HR processes
  • Analytical skills
  • Problem-solving skills
  • Communication skills
  • Interpersonal skills
  • Data management
  • Reporting
  • Analytics
  • Workday Studio
  • SOAP
  • RAAS
  • WD API
  • Third Party API
  • Document Transformation
  • Workday Extend

Nice to have

  • Workday certification

Ready to apply?

You apply with the employer directly. Their original posting is here: https://jobs.smartrecruiters.com/Freshworks/744000139050259-lead-business-systems-services-workday-technical-lead-

Apply on Freshworks