Description
GDIT currently has a 76-person team providing systems development, operational and infrastructure support, and application support to the Administrative Office of the US Courts. The GDIT team is currently seeking a senior database management specialist to support a critical enterprise application which includes over 100 sub-applications and to provide support to other applications and development efforts as needed.
The Senior Database Management Specialist will be expected to provide dedicated O&M/Technical Support as outlined below:
- Critical issue (Tier III) response and resolution services. Identify, research, and resolve reported application issues. Includes diagnosing the nature of the user or system issue and coordination of additional Tier III resources such as development, database, and network SMEs.
- Daily monitoring of all database servers for performance to include system health status, processing of Full and transaction log backups, scheduled jobs status, sufficient disk storage on drives, and database availability.
- Daily monitoring of production schedules, interfaces, outputs, process/system exceptions, and other operational activities to verify correct operation.
- Problem-Solving: The ability to diagnose complex system failures under pressure.
- Communication: Explaining technical concepts to non-technical stakeholders and documenting procedures clearly.
- Daily operations support all components of the system (web application, operating system, file management).
- Daily maintenance of all ancillary environments (Production, Development, Stage, UAT, Demo, Help desk),
- Update system and technical documentation. Including existing and create new business process flow documents, and as–is and to–be process flows. Recommend and update system functional requirements based on process analysis. Provide technical write-ups and standard operating procedures.
- Create communications about system changes tailored to a variety of audiences including ASO management, other Directorates, court unit management and end users.
- Coordinate to resolve Security scan findings to adhere to defined and evolving standards.
- Develop solutions in accordance with US Courts and ASO policies and procedures.
- Provide subject matter expertise recommendations in work execution for technical best practices and to provide cost savings and process improvements to the government.
- Use the shared SDLC resources provided by the AO including but not limited to Jira, and Confluence.
- Document status and report work hours on tasks daily.
- Provide Tier II support as required and other duties as assigned.
- Interacting with the end users on case-by-case scenarios
The likely salary range for this position is $111,155 - $150,385.
GDIT offers a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.