Description
The NASA AEGIS Program at Leidos has an immediate opening for a Configuration Management Specialist. The selected candidate will be responsible for ensuring Information Technology (IT) Service Management processes are consistently applied across the enterprise to maintain adherence to IT Asset and Configuration Management practices, driving high levels of configuration data accuracy and completeness.
The AEGIS Program delivers high-quality, integrated communications services, providing secure voice, video, and data solutions to NASA customers worldwide.
Primary Responsibilities:
- Leverage established processes and ITIL best practices to ensure the IT organization designs, deploys, and sustains high-quality, highly available solutions aligned with business and IT strategic objectives.
- Ensure IT processes are clearly defined, consistently applied, and supported by appropriate reporting to deliver quality, value, flexibility, and organizational visibility.
- Audit Configuration Item (CI) records to ensure completeness, accuracy, and compliance with established configuration management practices.
- Manage change control processes, including evaluating implemented changes and verifying that updates are accurately captured in the Configuration Management System (CMS) and other related systems.
- Review and audit design and release documentation to verify completeness, appropriate authorizations, and identification of impacted Configuration Items (CIs).
- Create and update Service Management system tickets and Configuration Item records to maintain accurate and current information.
- Track, maintain, and report the status of Configuration Items throughout their lifecycle, including version information, location, and relationships with other configuration items.
- Apply ITIL principles, methodologies, and best practices to support effective configuration and change management processes.
- Collaborate with technical teams to collect, validate, and maintain accurate system configuration information.
Basic Qualifications:
- Bachelor’s degree and a minimum of 8 years of relevant experience.
- Experience with change and configuration management processes and practices.
- Experience with hardware (HW) and/or software (SW) asset management.
- Proactive, analytical thinker with strong problem-solving skills and attention to detail.
- Strong written and verbal communication skills.
- Ability to train and instruct end users and management personnel on Service Management tools and processes related to Change and Configuration Management.
- Ability to work independently, manage day-to-day activities, and achieve operational objectives within established Change and Configuration Management processes.
- Ability to adapt to changing environments and priorities, effectively manage schedules, and complete assigned tasks within established timelines.
Preferred Qualifications:
- Comprehensive subject matter expertise in the principles, methodologies, and best practices associated with change, configuration, release, and asset management.
- Extensive knowledge of and experience with change and configuration management applications, including BMC Remedy and ServiceNow.
- ITIL Foundation certification preferred.
- Experience with Configuration Management System migrations.
- Familiarity with data analysis methodologies, tools, and techniques for analyzing large datasets.
Clearance Requirements:
- U.S. Citizenship is required.
- Ability to obtain and maintain Public Trust clearance.
Pay Range: $73,450.00 - $132,775.00