Description
We are seeking an ambitious individual to join the Global Payments Services Operations team in Kuwait as an Operations Associate to support the growing business and achieve divisional targets.
Key responsibilities include:
- Supporting the delivery of the Payments Operations business plan, strategy and annual objectives
- Implementing the Target Operating Model (TOM), including migration, standardisation, automation and potential outsourcing of activities
- Establishing and achieving goals for production quality, service quality, financial performance, operational risk and agreed service-level agreements (SLAs)
- Leading and supporting regulatory, transformation and operational change programmes
- Building strong relationships with business leaders, global and regional Operations teams, Risk, Technology, Transformation, auditors, regulators and other stakeholders
- Driving continuous improvement and customer advocacy
- Maintaining effective operational governance, including controls, policies, procedures, business continuity, information security, compliance, supplier contracts and control-monitoring plans
To be successful in the role, you should meet the following requirements:
- Demonstrate strong knowledge of Payment Operations, including relevant products, services, systems and processes
- Understand key payment activities such as remittances, investigations, screening and charges processing
- Maintain a good understanding of Kuwait’s payment systems, operational risk and control requirements
- Apply effective problem-solving and sound judgement to resolve complex issues
- Communicate clearly, concisely and confidently with senior stakeholders and colleagues at all levels
- Prioritise workloads, work independently under pressure and contribute effectively within a team environment
- Demonstrate strong interpersonal skills
- Hold a bachelor’s degree