Description
Capital One's Experience Design (XD) organization is focused on co-creating memorable, meaningful customer and associate experiences that build our brand with humanity and drive business advantage.
You will provide learning velocity through a structured and systems-oriented combination of primary research, quantitative analysis, and various data inputs – creating cumulative user intelligence.
Role Expectations
This leadership role requires mastery in human factors, digital product design, and quantitative data analysis.
Responsibilities
- Build cumulative user intelligence: Generate, curate, feed, and maintain user intelligence to inform product and experience strategy
- Create and maintain research and testing agents: Configure agents to extract insights from existing intelligence, conduct interviews, and conduct testing of concepts, experience prototypes, and live experiences
- Build and maintain continuous discovery program: Make real and synthetic users available to product teams for discovery purposes
- Enable Experience Measurement: Partner with CX teams and designers to establish domain-specific experience metrics, ensure instrumentation, develop dashboards, and conduct analysis to determine critical correlations
Leadership competencies
- Results Focus
- Influence
- Collaboration
- Communication
Basic Qualifications
- At least 5 Years in User Experience Research, Data Science, Customer Experience, or Product Management
- At least 5 years of experience aggregating, collecting, and analyzing qualitative and quantitative data
- At least 2 years managing researchers, analysts, or data scientists
Preferred Qualifications
- 7+ Years in User Experience Research, Data Science, Customer Experience, or Product Management
- 7+ years of experience aggregating, collecting, and analyzing quantitative data
- 5+ years managing researchers, analysts, or data scientists
- Expertise developing AI-enabled continuous discovery tools or programs
- Experience extracting insights from synthetic data and personas and building automated research workflows.
Benefits
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.