Description
We are seeking a Night Receptionist to join our team at the Novotel Paris Charenton Le Pont hotel.
As a Night Receptionist, you will be the main point of contact for our guests during the night and ensure the smooth operation of the hotel until the morning team takes over.
Your responsibilities will include:
- Welcoming guests during the night and handling late arrivals and early departures using the Opera Cloud software;
- Responding to guest requests and providing quick and effective solutions to ensure their satisfaction throughout the night;
- Managing phone calls and handling information requests or bookings;
- Preparing and completing daily closing operations and verifying recorded transactions;
- Ensuring a clear and comprehensive handover of information between evening, night, and morning teams;
- Maintaining a calm, comfortable, and secure environment for guests and the hotel during your shift;
- Handling any incidents, complaints, or unexpected situations that may arise during the night with professionalism and composure;
- Ensuring the reception area is well-maintained and that procedures, quality standards, and hotel security rules are respected.
This list of tasks is not exhaustive.
Requirements:
- Previous successful experience as a night receptionist in a hotel;
- Proficiency in Opera Cloud software;
- Fluency in English, both written and spoken;
- Familiarity with a second language is an advantage;
- Excellent customer service and hospitality skills;
- Autonomous and responsible, able to make sound decisions and manage unexpected situations during the night;
- Meticulous and organized, with experience in cash handling, invoicing, and financial controls;
- Ability to remain calm and composed in delicate situations;
- Strong interpersonal skills and effective communication with guests and hotel teams;
- Punctual, reliable, and comfortable working night shifts;
- Above all, a passion for service, teamwork, and contributing to our guests' experience.
Additional Information:
- Contract: Permanent contract;
- Working hours: Part-time, 23:00 to 07:00, 2 nights per week (Friday to Saturday and Saturday to Sunday);
- Benefits:
- Health insurance and life insurance;
- 50% reimbursement of public transportation costs;
- Profit-sharing and bonus schemes (subject to seniority conditions);
- Heartist card (after 3 months of service), offering discounts at Accor hotels and partner businesses.