Description
As an HP Indigo Field Service Engineer, you will serve as a technical expert supporting customers across the San Francisco Bay Area. In this hands-on, customer-facing role, you will deliver advanced mechanical, electrical, and electronic support for HP Indigo digital printing presses,ensuring reliable operation, minimizing downtime, and maximizing customer satisfaction.
This position requires a strong technical mindset, independence in the field, and a commitment to continuous learning. You will also participate in ramp-up training and develop skills to teach end-users and service partners, building your capabilities as both a technician and a trainer.
Key Responsibilities
- Customer Support & Relationship Management:
- Maintain exceptional customer satisfaction by identifying technical needs, clarifying requirements, and delivering timely resolutions.
- Manage customer-relation issues with professionalism, escalating concerns as needed to ensure proper follow-through.
- Serve as the primary on-site and remote support contact for HP Indigo press customers.
- Technical Diagnostics, Repair & Service Delivery:
- Perform advanced mechanical, electrical, and electronic diagnostics, troubleshooting, and repair for HP Indigo digital print systems.
- Conduct system installation, commissioning, upgrades, operator training, and preventive maintenance.
- Support a diverse range of customer environments, including standard and specialized systems.
- Training & Ramp-Up Development:
- Participate in structured ramp-up training to build deep technical knowledge of Indigo systems.
- Learn to deliver technical instruction and operator training for customers and authorized service providers.
- Grow into a role capable of providing hands-on teaching, workflow guidance, and best-practice coaching.
- Proactive Monitoring & Issue Prevention:
- Use monitoring tools and methodologies to identify early performance issues and recommend preventive actions.
- Help optimize press performance to reduce downtime and improve customer operations.
- Documentation & Operational Excellence:
- Maintain accurate and complete documentation of service work, parts usage, software updates, and technical reports.
- Collaborate with cross-functional teams to drive process improvements aligned with global service standards.
- Ensure compliance with safety protocols, data confidentiality requirements, and operational policies.
- Independent Execution & Problem Solving:
- Manage daily service activities with minimal supervision, applying sound judgment and technical expertise.
- Identify root causes, implement corrective actions, and share technical insights with the broader service team.
Education & Experience
- High School Diploma, GED, technical certification, or equivalent hands-on training.
- 4–6+ years of related field service experience, ideally involving HP products, industrial printers, electromechanical systems, digital printing equipment, or other mission-critical industrial machinery.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Long-term/short-term disability insurance
- Employee assistance program
- Flexible spending account
- Life insurance
- Generous time-off policies, including 4-12 weeks fully paid parental leave based on tenure, 13 paid holidays, and 15 days paid time off.