Description
You will be responsible for supervising staff daily to ensure KPIs are met across the Admin Organisation.
Main Duties/Responsibilities:
- Provide visible leadership as part of the management team for the Global Admin team.
- Develop and manage team performance through active coaching, clear and constructive feedback, and an open management style.
- Manage team resources by planning and leveraging available talent to optimise team performance.
- Engage staff to create a dynamic working environment, leading the team and processes towards continuous progression while supporting the change journey.
- Proactively optimise the unit's workflows to achieve set targets.
- Organise and monitor workflow to ensure TAT targets are achieved and inventory levels are managed.
- Effectively manage the administration process, liaising with SMEs and Senior Supervisors about identified gaps or improvements, and proactively contributing to solutions.
- Ensure Quality Audit targets are achieved month on month.
- Contribute to Employee Engagement activities.
About The Cigna Group
Cigna Healthcare, a division of The Cigna Group, advocates for better health through every stage of life.